Delivery and Packaging
Delivery Costs to the UK
|Spend £0 - £49.99||Spend £50 - £99.99||Spend more than £100|
|Royal Mail Special Delivery | Guaranteed before 1pm Next Working Day||£9.99||£9.99||£9.99|
|Royal Mail 1-2 Working Days
|Royal Mail 3-5 Working Days
Delivery Costs to the USA
We have two delivery options available to the United States. The first is USPS, which can take 5-10 working days. The other is our UPS Express service, which takes just 3-5 working days for delivery. Both services require a signature on delivery, and both also come with tracking numbers so you can track the progress of your order.
When will I receive my order?
We offer a variety of different delivery options so you can choose the one that suits you best. Our Royal Mail Special Delivery is very popular and gets your parcel to you guaranteed by 1pm the next day, even on a Saturday. It's the perfect option for fast and discreet delivery. Our next service is the Royal Mail 1-2 working days delivery. Finally we have our Royal Mail 3-5 working days delivery. Our 1-2 days and 3-5 days delivery options also come with delivery status SMS and emails, so you know when you will receive your parcel.
All our UK delivery options come with a tracking number, so you can always keep track of your parcel. Orders placed over the weekend will be packed and dispatched on Monday morning, or Tuesday in the event of a bank holiday.
What will my parcel look like?
To ensure your discretion, your order will arrive in plain tamper-proof packaging with its contents concealed so that there is no indication of what is inside the parcel. Sometimes we may place a return address on your parcel. This is shown as Comfort Click Ltd, and there is no way of identifying Jes-extender.me.uk as the sender of your parcel. To make sure that everything you do is kept discreet, your credit or debit card statement will simply show a charge to Comfort Click Ltd, so even on your card statement there is no way of knowing where you spent your money.
What if I am out when my order arrives?
In order to help to prevent this from occurring, you can use your tracking number to keep tabs on where your parcel is to give you a better idea of when it will be delivered. If you're out when the courier calls, your courier will attempt to deliver your item twice more. We will also attempt to contact you to rearrange delivery.
Where does Jes-Extender deliver to?
Jes-Extender delivers to the whole of the United Kingdom and over 50 other nations worldwide. Delivery costs will depend on the country which you are ordering from. The amount of time that it takes for your order to arrive will also depend on where you are ordering from. International deliveries will usually take around 5-10 days to arrive.
Can I track my order?
Being able to track your order provides you with peace of mind and helps you to know when it is on its way. On your transaction confirmation email we also include your parcel tracking number so you can see its progress at any time.
Do I need to sign for my parcel?
If you place your order using our Royal Mail Tracked Delivery service there is no need for you to sign for it. However, if you order using our UPS we will require a signature when your order is delivered.
My order hasn't arrived yet, what shall I do?
If your order has not arrived on the date that it was supposed to then you can use your tracking number to find out where it is. Your courier may have already tried to deliver your order. You can also contact us and our customer care team will do all that they can to resolve any issue with your delivery.
Can my delivery address be different from my billing address?
Yes, you can arrange for your order to be delivered to the address that is the most convenient for you. You can arrange for your order to be delivered to your work address or to a friend's house if you are unable to receive your order at home. Remember, we only package your order in plain packaging with all the contents concealed, nobody needs to know what you have ordered.